Returns & Exchanges

At Opatra Advanced Skincare Technologies, we stand behind the efficacy of our luxury devices and formulations. If you are not completely satisfied with your purchase, we offer a 14-day return period for unused products in their original packaging.

1

Initiate Your Request

Contact our dedicated customer care team within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Ensure the device or skincare product is unused and placed back in its original luxury casing with all included accessories and manuals.

3

Ship to Opatra

Securely package your items and send them to our quality control center using a tracked shipping service to ensure safe arrival.

4

Inspection and Refund

Once our specialists verify the condition of the returned items, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing